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Frequently Asked Questions

General Information
What types of vacation homes do you offer? +

We offer a range of privately-owned villas and condos ideal for couples, families, or groups.

Where are your villas located? +

Our villas are located in safe neighborhoods including Palm Beach, Malmok, Tierra del Sol, Eagle Beach, Bubali, and other beautiful areas of the island.

Is there a minimum stay requirement? +

Minimum stay requirements vary by property. Please check the individual villa listing.

What is included in the rental price? +

The total rental price includes base rent, admin fee, cleaning fee, and taxes. No hidden costs.

Are your villas suitable for families with children? +

Yes! Many of our villas are family-friendly and equipped with child-friendly amenities.

Are your properties wheelchair accessible? +

Some villas are wheelchair accessible. Please check the individual property page.

Booking & Payment
How do I book a villa? +

Simply follow the booking process on our website. Our team is happy to assist if needed.

Is it safe to book directly through your website? +

Yes. Booking directly with us is secure and avoids third-party fees.

What payment methods do you accept? +

We accept payments via secure online payment links.

Do I have to pay the full amount upfront? +

A 30% deposit is required at booking. The balance is due 30 days before arrival.

Is a security deposit required? +

Yes. A $300 refundable security deposit is required for all bookings.

Will I receive a booking confirmation? +

You will receive an instant email confirmation and a follow-up from our rental coordinator.

Cancellations & Changes
What is your cancellation policy? +

Cancellations made more than 60 days before arrival are eligible for a full refund.

Can I change my travel dates after booking? +

Date changes are allowed depending on villa availability.

What happens if my flight is canceled or delayed? +

Delayed flights receive a refund for one lost night. Cancelled trips can be rescheduled.

Do you offer travel insurance? +

Yes, travel insurance is available during booking.

Check-in, Check-out & Housekeeping
What are the check-in and check-out times? +

Check-in is at 4:00 PM and check-out is at 11:00 AM.

Is early check-in or late check-out available? +

Yes, based on availability.

Will someone meet us at the villa? +

In most cases yes. Some villas offer self check-in.

Are linens and towels provided? +

Yes, including bath and beach towels.

Is there a cleaning fee? +

Yes, and it is already included in the total price.

Amenities & Services
Do the villas have Wi-Fi? +

Yes, all properties offer high-speed Wi-Fi.

Are the villas air-conditioned? +

Yes, all villas are fully air-conditioned.

Do the villas have private pools? +

Villas have private pools. Condos offer shared pools.

Are kitchens fully equipped? +

Yes, with cookware, utensils, and appliances.

Is parking available? +

Yes, all properties provide private parking.

Do you provide baby equipment? +

Yes, our concierge can arrange cribs and high chairs.

Are concierge services available? +

Yes, including private chefs, tours, and grocery delivery.

Arrival & Transportation
Do you provide airport transfers? +

Yes, we can arrange private transportation through our concierge.

Do I need to rent a car? +

Yes, renting a car is highly recommended.

Safety & Security
Are the villas secure? +

Yes, many villas are fenced or located in gated communities.

Do the villas have safes? +

Most villas include a safe. Check the property page.

Who do I contact in case of an emergency? +

You will receive a 24/7 emergency contact number after booking.